Shipping policy

9.   Delivery

    1. Evelyn & Eden do not currently ship outside of the UK.
    2. Dependent upon size and quantities, stationery orders are sent by Royal Mail, or courier. Where applicable a tracking code will be provided.
    3. Once the item/s have been dispatched, Evelyn & Eden are not responsible for delivery timescales / missing parcels. Clients will need to contact the relevant shipping party with their tracking code for further information.
    4. Delivery addresses are taken from the Shipping Address provided at the time of checkout, and that is associated with your order. It is the client's responsibility to make sure this address is accurate.
    5. Please note, that due to the delivery method clients may be required to sign for their delivery.

10.   Receipt of Order

      1. We expect clients to check their order within 24 hours of receipt. If items are considered to be missing and/or damaged, we require to be informed within 24 hours of receipt.
      2. If any items are damaged, the client is required to provide pictures of both the outer delivery packaging and the damaged goods. Without this evidence Evelyn & Eden will not be able to lodge a damages claim with the courier on your behalf.

    11.   Damaged goods

      1. Evelyn & Eden are not liable for any damages received while the goods are in transit.
      2. To protect stationery in transit, all items are very carefully packaged and leave us in excellent condition. In the unlikely event that items are damaged in transit, you must report any damaged items to us within 24 hours of receiving your order.
      3. Any damage reported to us after this period will not be replaced.
      4. In the event of damages, the client must provide pictures of both the outer delivery packaging and the damaged goods. Without this evidence Evelyn & Eden will be unable to lodge a damages claim with the courier. In this instance, Evelyn & Eden will not replace the damaged goods free of charge.
      5. Once reported to us, we will send a shipping label to you by email to attach to the box for it to be shipped back to us. The label is valid for 7 days only. Failure to take the damaged order to the courier service within these 7 days will result in this label being null and void and the items will not be collected.
      6. In this instance it is the responsibility of the client to then arrange for the items to be sent back at their own expense. Evelyn & Eden will not pay for a second consignment if the client fails to return the item to the courier within 7 days.